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Privacy Policy - Effective: October 17, 2025
This Privacy Policy describes how Metro Pins, LLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website at metropins.com or engage with us through other channels, including phone, email, or in-person communication. We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.
1. Information We Collect
We do not collect sensitive personal or financial information through our website. However, we may collect the following types of information when you voluntarily provide it via contact forms, email, or phone:
- Name
- Email address
- Phone number
- Mailing or shipping address
- Details related to your order or inquiry
We do not process payment information online. All orders and sensitive data are handled securely over the phone.
2. Automatically Collected Information
When you visit our website, we may automatically collect limited technical data such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
This information is used solely for analytics, site performance, and security purposes. It does not personally identify you.
3. How We Use Your Information
We use the information you provide to:
- Respond to inquiries and provide customer support
- Process and fulfill orders
- Communicate about your order or project
- Improve our website and services
- Send occasional updates or promotional content (only with your consent)
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share information with trusted service providers (e.g., shipping carriers or IT support) solely for the purpose of fulfilling your order or maintaining our services. These providers are contractually obligated to protect your data.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance user experience and gather basic analytics. You can disable cookies through your browser settings, though some site features may not function properly.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or storage is 100% secure. We do not store sensitive financial data online.
7. Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your information
- Request deletion of your information, where applicable
- Opt out of receiving promotional communications
To exercise any of these rights, please contact us using the information below.
8. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please email us at privacy@metropins.com or contact us at:
Metro Pins, LLC
1342 S Douglas Blvd, Ste C
Midwest City, OK 73130 USA
Phone: 1-855-638-7655
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